Shipping policy

Homoxa Shipping Policy

Homoxa Shipping Policy

Welcome to Homoxa! We're thrilled to have you as part of our community. Our commitment is to deliver not just products, but also an exceptional and smooth shopping journey. This Shipping Policy is crafted to give you full transparency and understanding of our shipping practices.

Order Processing Time:

Our team ensures prompt processing of your orders. Typically, orders are processed within 1-2 business days following payment confirmation. Do note, during high-demand periods and special promotions, processing times may extend slightly.

Shipping Rates:

We calculate shipping rates based on the destination, your chosen shipping method, and the total value of your order. These rates are clearly presented during checkout, ensuring you have all the information before finalizing your purchase.

Estimated Delivery Times:

Our estimated delivery window is:

  • 6-12 Business Days

Please keep in mind these are estimates and external factors like customs delays or weather conditions may impact delivery times.

Order Tracking:

You'll receive a tracking number via email once your order is on its way. This allows you to stay updated on the delivery status of your items.

Shipping Restrictions:

Homoxa extends its services globally, shipping to various key destinations around the world. Here's a list of regions we currently cater to, with their respective shipping times:

  • USA: Offering both economy and standard shipping options, with delivery times ranging from 5 to 8 business days for economy and 3 to 4 business days for standard service.
  • Europe (Germany, Italy, Spain, Netherlands): Shipping via DHL with typical delivery times of 4 to 6 business days.
  • United Kingdom (UK): Shipping through Royal Mail, typically taking 4 to 6 business days.
  • Saudi Arabia (SA): Dispatched via Saudi Post with a usual transit time of 4 to 6 business days.
  • Canada (CA): Shipped through UPS, expecting delivery within 4 to 6 business days.
  • Australia (AU): Sent via Australia Post, with delivery typically within 4 to 6 business days.
  • France (FR): Shipped through La Poste, with a standard delivery window of 4 to 6 business days.

Note: The shipping times mentioned are estimated from the date of dispatch, not from the order date. Standard processing time for orders is 3-5 business days. Please be aware, customs or import duties applicable at the destination are the responsibility of the customer and not covered by Homoxa.

For more detailed information about delivery to your specific location, feel free to contact us at info@homoxa.com. Our customer service team is readily available to assist you and typically responds within 24 hours.

Still not sure?

If you have any questions or need further assistance, please reach out to us at info@homoxa.com or connect with us via our live chat service. Our customer service operates 7 days a week, from 8:00 AM to 5:00 PM EST (Monday - Sunday).

Address Accuracy:

Accuracy in providing your shipping address is crucial.