Frequently Asked Questions
Welcome to Homoxa's FAQ Central!
Have questions? You've come to the right place. Dive into our most frequently asked questions below. Need more help? Reach us through our "Contact Us" page or the live chat feature at the bottom right corner of your screen.
Order & Shipping
Q: When Can I Expect My Order?
A: We operate on a 1-3 business day standard processing time. Orders placed over the weekend will be processed the next business day. You'll receive a tracking number via email as soon as your order is dispatched. For more information, visit our Shipping Policy page.
Q: Has My Order Been Sent Out Yet?
A: Orders are generally dispatched within a 2-4 business day window. If you haven't received a notification email, please check your Spam or Promotions folders. Further inquiries? Use the "Contact Us" page or our live chat.
Product Issues
Q: What Should I Do if My Item Arrives Damaged?
A: Please send us images of the damaged product through the "Contact Us" page or our live chat. While we strive for perfect deliveries, shipping damages are the carrier’s responsibility.
Q: Why Did I Only Receive Part of My Order?
A: Your order may be shipped from multiple locations and could arrive separately. Rest assured, the remaining items are on their way.
Modifications & Delays
Q: Can I Modify or Cancel My Order?
A: If your order hasn't been processed or shipped yet, we can accommodate changes or cancellations. Once dispatched, modifications are not possible.
Q: My Order is Taking Longer Than Expected. What Now?
A: If you haven’t received your order within 4 weeks from dispatch, reach out to us for further steps.
Miscellaneous
Q: I Made an Error on My Delivery Address. What Should I Do?
A: Notify us immediately if you've made a mistake with your delivery address. Changes are only possible before processing or shipping.
Q: I Didn't Get an Order Confirmation Email. Why?
A: Confirmation emails sometimes land in Spam or Promotions folders. If not there, contact us to resend it.
Q: When Will I Get My Tracking Number?
A: The tracking number will be in your dispatch email. The carrier may take 1-3 days to update tracking info.
Q: What Payment Methods Do You Accept?
A: All major credit and debit cards are accepted via our secure payment processing system.
Q: Is My Information Secure on Your Website?
A: Absolutely. Our encryption technologies ensure that your personal and payment details remain secure.
Q: How Do I Track My Order?
A: Tracking information will be included in your dispatch email. You can also track your order by logging into your account or by visiting our "Tracking Order" page.