Refund Policy
Homoxa Refund Policy
Introduction
Welcome to Homoxa, where we redefine quality and innovation for the modern consumer. We're more than just a store; we're a lifestyle. By shopping with us, you've opted for an elevated retail experience. This Refund Policy was thoughtfully crafted to offer you peace of mind as you explore our exceptional range of products. By making a purchase, you're automatically agreeing to this policy.
Our Promise: Uncompromised 30-Day Money-Back Guarantee
We are staunch advocates for customer satisfaction and offer an iron-clad "No Risk - 30-Day Money-Back Guarantee." Should your purchase be anything less than flawless, just supply photographic or video evidence. Upon verification, you're entitled to a full refund. This guarantee is applicable strictly for defective or damaged items within a 30-day period.
Delayed Reports of Defective Products
For items discovered to be faulty beyond the initial 30 days, please present evidence of the defect and rationalize the delayed notification. We're in the business of fairness; each case will be individually assessed to provide the best resolution.
Non-Refundable Scenarios
Refunds are not provided under the following circumstances:
- Change of mind post-purchase
- Accidental buying
- Subsequent discovery of a cheaper alternative
- Self-inflicted damage or misuse of the product
Initiating a Refund
To activate a refund process, navigate to the "Contact" section of our website and send us a message with the subject line "Refund - Order #[Your Order Number]." Following approval, you'll receive the necessary return address details.
Timeline for Refunds
Upon approval, your refund will undergo processing, and the sum will be reverted to your original method of payment within 5-10 business days—public holidays and weekends excluded.
Pending Refunds
If the refund has yet to appear post-10 business days, consult your bank or payment service prior to contacting us. Delays can occur for various reasons, but rest assured, we're committed to swift resolutions.
Return Shipping Costs
The customer bears the shipping expenses for returning defective merchandise. These occurrences are exceedingly rare, and our proactive customer support ensures rapid problem-solving.